Frequently Asked Questions

Are the watches waterproof?

The Manhattan Collection is 3ATM water resistant which means the watch can only be subjected to light splashes of water/liquid and moisture. These watches are not suitable for activities such as showering, swimming or any other water activities that put the watch at risk of exposure to more than light splashes.

 

Do your watches have a warranty?

Yes, all watches have a 12-month manufacturer’s warranty.

 

What is the best way to care for my leather strap?

To extend the lifespan of the genuine leather strap:

  • avoid long period of times in extreme heat and direct sunlight to reduce fade over time.   
  • avoid the leather having contact with water, any type of liquids, moisture and fragrances.
  • remove the watch from wrist when taking part in activities that put the leather strap at high risk of damage (sporting activities).  
  • when not in use, ensure it is stored in its original packaging and in a cool place.

Please note that small marks may be visible on the leather strap as a result of the manufacturing process. This is considered normal and not as a defect.

 

What payment methods do you accept?

  • PayPal
  • MasterCard
  • Visa
  • American Express
  • Apple Pay

 

I want to cancel my order, what do I do?

If you wish to cancel your order, please email us immediately at info@96thstreet.com.au or send us a message using our contact form.

 

Do you ship outside of Australia? 

Yes, worldwide shipping is available.

 

How much are shipping costs?

Australia Standard Shipping – Free

Australia Next Day Delivery - $4.95 AUD

New Zealand - $10.00 AUD

Rest of World - $15.00 AUD

 

How long does shipping take?

Australian Orders – average of 3-8 business days.

Australian Express Shipping – Next day deliver with orders placed before 2:00pm AEST. Rural area shipping may spend an additional day in transit.

New Zealand – 5-10 business days

Rest of World – 7-20 business days

 

Can I track my order? 

Yes, when your order has been shipped to your location, you will receive an email of confirmation which will also contain your tracking details.